Find answers to common questions about the HIT1 Digital Marketplace
HIT1 Digital Marketplace is a digital content trading platform that allows users to directly buy and sell digital products such as software, ebooks, courses, etc. The Escrow system (payment intermediary) is integrated to ensure absolute safety for both buyers and sellers.
When you buy a product, funds are held in Escrow for 3 days. During this time, you can check the product and report issues. If no disputes arise, funds are released to the seller, protecting both parties.
We charge a 2.5% fee on each successful transaction, deducted from the seller’s payout. Buyers pay no additional fees. This competitive fee supports the platform.
Click the “Register” button at the top right, fill in username, email, and password, then verify your email. Registration is free.
Click “Forgot password?” on the login page and enter your registered email. We’ll send a reset link valid for 1 hour.
Go to Dashboard → Deposit USDT, copy the provided wallet address, and transfer USDT from your wallet. Supports ERC-20, TRC-20, and BEP-20 networks. Balance updates after confirmation.
Browse Marketplace → choose a product → view details → click “Buy Now”. Ensure sufficient USDT. After payment, you’ll receive the product or access details immediately.
Go to “Sell Digital Content” → fill product info, upload files/images → choose delivery method → set price → submit for approval. Once approved, your product appears on the Marketplace.
If there’s an issue, click “Create Dispute” within 3 days. Provide evidence and description. Support will review and resolve fairly within 24–48 hours.
Use a strong password, do not share login details, and sign out after use. We use SSL encryption and advanced security measures to protect your data.
All USDT is stored in secure cold wallets. The Escrow system ensures funds are released only when the transaction is successfully completed. We have insurance for force majeure cases.
Go to Dashboard → Support to create a ticket, or contact via Telegram/Zalo. Response time: 1–4 hours during business hours, up to 24 hours on weekends/holidays.
Support 24/7 via the ticket system. Live chat: 8:00–22:00 (GMT+7) on weekdays. Telegram/Zalo: responses within 30 minutes during business hours.
Can’t find the answer? Our 24/7 support team is here to help.